Shipping policy

Shipping Policy

Last updated: [Date]

Thank you for shopping with [Your Store Name]. Below are the terms and conditions regarding our shipping process.

1. Order Processing

  • Orders are processed within [1–3 business days] after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

  • Local Shipping (Pakistan): [2–7 business days]
  • International Shipping: [7–21 business days]

Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other unforeseen circumstances.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations within Pakistan.

  • Please ensure someone is available to receive the parcel.
  • Repeated failed deliveries may result in future COD restrictions.

4. Shipping Carriers

We may use trusted courier services such as:

  • Leopards Courier
  • TCS
  • M&P
  • Trax
  • Pakistan Post
  • or other available logistics partners

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking information, where available.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

7. Delayed or Lost Shipments

While we work hard to ensure timely delivery, we are not responsible for shipping delays caused by:

  • Courier service interruptions
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Force majeure events

If your package appears lost, please contact us at [your@email.com] and we will assist you.

8. International Customs & Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country.

9. Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and product immediately.
  2. Contact us within [48 hours] of delivery at [your@email.com].

We will review the issue and work toward a suitable resolution.

10. Contact Us

If you have questions regarding shipping, contact us at:

[Your Store Name]
Email: [your@email.com]
Phone: [optional]

To add this in your Shopify admin policies section:

  • Go to Settings → Policies
  • Paste the Shipping Policy
  • Save changes

If you want, I can also make:

  • A shorter “high-converting” shipping policy
  • A luxury-brand version
  • A dropshipping version
  • A Pakistan COD optimized version
  • An international ecommerce version
  • Urdu + English bilingual policy